Shipping policy
Shipping Policy - Armada Detail
1. Delivery Times: 1.1. Delivery times will be established at the time of purchase and vary according to the delivery region in Portugal. 1.2. We will make every effort to meet the estimated delivery times, but please note that these times are indicative and may be affected by circumstances beyond our control.
2. Shipping Methods: 2.1. We offer different shipping methods, including standard and express delivery options. 2.2. Customers can choose the desired shipping method at the time of purchase, subject to the options available for their location.
3. Shipping Costs: 3.1. Shipping costs will be calculated based on the total weight of the order, packaging dimensions, and the chosen shipping method. 3.2. We provide transparency in shipping costs, which will be clearly displayed in the shopping cart before checkout.
4. Shipping Tracking: 4.1. We will provide tracking information so customers can track the status of their orders. 4.2. Customers will be notified by email about important updates, including order confirmation, shipment, and delivery.
5. Partial Deliveries: 5.1. We reserve the right to make partial deliveries if some items are temporarily out of stock. In such cases, the customer will be informed about delivery times for the missing items.
6. Incorrect Addresses: 6.1. The customer is responsible for providing accurate and complete delivery information. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
7. Transportation Issues: 7.1. In case of visible damage or issues during transportation, we ask the customer to contact us immediately so we can resolve the situation as best as possible.
8. Returns and Refunds: 8.1. Please refer to our returns policy for information on procedures, deadlines, and conditions for returns and refunds.
This shipping policy aims to provide clear guidelines to customers and ensure a transparent and satisfactory shopping experience. We reserve the right to update this policy as needed, and changes will be communicated to customers. Please note that currently, we only ship to mainland Portugal. We appreciate your understanding and are available for any additional questions.